Common purchase queries answered
Orders and Shipping
Orders typically take 24-48hrs to process and ship. Delivery time will depend on your location and the shipping option selected at checkout. You’ll receive a tracking number once your order has shipped.
You can create an account by clicking on the “Sign Up” or “Register” button on our website and filling in the required details such as your name, email address, and password.
You can change your shipping address before your order is processed by logging into your account and updating the shipping information in the order details. If your order has already been processed, contact customer support for assistance.
Once your order has shipped, you will receive a confirmation email along with an sms depending on the courier or delivery agent used. As soon as your order arrives you will be notified via call or sms if collecting from a pickup point.
For your security, we do not store your credit card information. Payments are processed through a secure payment gateway.
Sales tax is charged based on the shipping destination and applicable local laws. The exact tax amount will be displayed during checkout.
If you need to swap an item
Returns and Exchanges
All sales are final and cannot be refunded, returned, replaced, or exchanged, except in cases where you receive the wrong order or items arrive damaged.
We’re sorry for the mix-up! We will be happy to take it back and send you the correct order. Customers have 24 hours to inform us with photographic evidence of discrepancies, after which the order is considered final and completed. Please contact our customer support team at info@kalingobeauty.com or WhatsApp 0799160274 with your order number and details about the incorrect item. We’ll arrange for a replacement upon receipt of the wrong item back to us.
If your order arrived damaged, please email us at info@kalingobeauty.com or WhatsApp 0799160274 with photos of the damage and your order number. We’ll assist you with a replacement. Customers have 24 hours to inform us with photographic evidence of damages, after which the order is considered final.
Once your return request is approved, we will provide you with a return shipping label and address. Please follow the instructions sent to your email.
You can reach our customer support team via email, live chat, or phone. Visit the “Contact Us” page on our website for more details.
If you notice an error in your shipping address, please contact us immediately. If the order hasn’t been processed, we can update it for you. Otherwise, we’ll assist in rerouting the package if possible.
Orders can be changed or canceled before shipment. Please contact our customer support team as soon as possible for assistance. Orders cannot be canceled once they have been shipped.
Yes, we offer pre-orders for certain items. Please contact customer support to check If an item is eligible for pre-order, and the estimated shipping date.